樓梯易（StairEase）· PsyBridge Medical Services Limited · 最後更新 2026 年 9 月 15 日
本條款適用於樓梯易應用程式，以及所有透過應用程式提出或確認的服務預約。
樓梯易（英文名稱：StairEase）是 PsyBridge Medical Services Limited 的營業名稱。本條款所稱「公司」、「我們」、「樓梯易」或「StairEase」均指 PsyBridge Medical Services Limited；「你」指使用應用程式、提出預約或代表服務使用者行事的人士。
客戶服務電話及 WhatsApp：6916 5194；電郵：silverblossomshk@gmail.com。
你須年滿 18 歲並有能力訂立合約。提交第一項預約前，應用程式會要求你確認已閱讀並同意本條款及私隱政策。每項預約適用於提交當日所顯示的條款版本。
如你代表長者、病人、未成年人或其他人士預約，你確認已獲得該人士或其合法監護人或獲授權照顧者的同意，並有權向我們提供其資料。服務地址須位於香港。
你可透過 Apple 或 Google 登入。你須保護自己的裝置及登入方式，不得讓未獲授權人士使用你的帳戶；如懷疑有未獲授權的登入或預約，請盡快通知我們。
你須確保姓名、電話、電郵、地址、健康及服務資料準確和完整。如因資料錯誤或遺漏而導致延誤、無法提供服務或出現安全風險，我們可拒絕或停止服務；但這不影響我們因自身疏忽而須承擔的責任。
我們提供或安排樓梯機、陪診、上門清潔、電器維修及輪椅的士相關服務。除非我們在確認預約時另有書面說明，已確認的樓梯機、陪診、清潔及維修服務由你與公司直接訂立。
如輪椅的士、復康車、零件供應商或其他獨立服務商直接向你報價、收款或發出確認，你亦可能與該服務商另行訂立合約；該服務商的名稱、價錢及適用條款會在你確認前向你披露。我們仍須對自己的選擇、指示、資料處理及疏忽負責。
提交預約表格只會建立服務申請，並不代表我們已接受申請或保證時段。在我們完成資料及安全評估、發出最終報價並確認服務之前，申請不構成已確認的預約。每項申請均設有預約編號（例如 SL-260911-001：服務代碼、提交日期及當日編號）。
我們可因服務範圍、人手、現場環境、設備限制、資料不足或安全理由拒絕申請。若我們拒絕尚未收款的申請，你無須付款；若我們已收款，除非拒絕是由於你故意或嚴重錯誤地提供資料所致，我們會全額退款。
預約流程中顯示的金額只是根據你提供的資料計算的估算，並非正式報價。價錢會因應服務日子及時段、服務地區、服務時數、現場情況及你所選的選項而有所不同。所有價格以港幣計算。星期日的預約每項另收港幣 300 元附加費，並會列入估算及最終報價。
我們會在收款前提供最終報價。如服務時段、現場情況或所需人手有變，我們可在你付款前重新確認價錢。你付款即表示接受最終報價；我們不會按估算金額自動扣款。
你可透過 WhatsApp、電話或電郵提出取消或改期，並請提供預約編號。通知時間以我們實際收到訊息的香港時間為準。
如服務使用者突然入院、患上嚴重疾病或遇上其他合理緊急情況，我們會按個別情況靈活處理，例如安排不足 24 小時通知的改期，或延長 2 個月的改期期限，並可要求你提供合理證明（例如醫生證明或入院紙）。如服務使用者其後已無法使用服務（例如離世或長期入住院舍），我們可酌情安排退款。
如因八號或以上熱帶氣旋警告信號或黑色暴雨警告信號而未能提供服務，會安排免費改期，不設退款；其他我們控制範圍以外的事件按第 14 條處理。
有關取消、改期、緊急情況及退款的安排，公司保留最終決定權，並會合理及真誠地作出決定。
如須退款，我們會盡快經 Stripe 退回原付款方式；銀行或發卡機構的入帳時間不受我們控制。本條不影響你依法享有而不能被排除的權利。
陪診員可協助往返醫療機構、掛號、取藥、付款，並按你的要求記錄醫生指示；陪診員並非醫護人員，不會作出診斷、治療或醫療建議，亦不會代替病人或其合法決策人作醫療決定。
進行清潔前，請指出易碎、貴重、危險或需特別處理的物品及表面。維修師傅會先檢查及報價，在你同意後才進行非緊急維修；零件、保養、再次上門、舊件處理及任何例外情況，會在你接受維修報價前說明。
你須確保人員可在約定時間合法及安全地進入處所，並事先披露寵物、感染風險、施工限制、沒有升降機、狹窄通道、危險物品及其他可能影響服務的情況。請妥善保管現金、珠寶、證件及其他貴重物品。
如無人應門、地址錯誤、未能合法進入，或現場存在未披露的重大危險，我們可視作於服務開始前不足 24 小時取消，並按第 8 條處理。
請只上載評估及提供服務所需的相片和影片，並避免拍攝無關人士、身份證明文件、醫療文件或其他不必要的資料。如影像或資料涉及其他人士，你確認已獲適當同意或具有其他合法權限。
相片、影片及健康資料的用途、分享、保存及刪除方式載於私隱政策。除非另行取得具體、自願及明確的同意，我們不會把預約的相片或影片用於宣傳。
如人員合理地相信繼續服務會危及任何人、損壞財物或違法，或人員受到威脅、騷擾，或被要求進行預約範圍以外的危險工作，我們可立即停止服務。在醫療緊急情況下，人員可致電 999、聯絡你提供的緊急聯絡人或大廈管理人員，但並不保證提供醫療處理。
交通、惡劣天氣、醫院延誤、大廈限制、設備故障、政府措施或其他合理控制範圍以外的事件，可能導致延誤或改期。我們會盡快通知你。
如服務時段內懸掛八號或以上熱帶氣旋警告信號，或正生效黑色暴雨警告信號，服務會改期而不設退款：你可免費改期至原定服務日期起計 2 個月內的其他時段（須視乎人手及時段安排）。如我們未能在該 2 個月內提供時段，會延長改期期限。
如其他不可控制的事件令我們未能提供已付款的服務，我們會安排改期；如未能合理地安排改期，我們會作出公平退款。
我們會以合理的謹慎及技能提供服務，並對因我們違反合約或疏忽而造成、可合理預見的直接損失負責。如發生人身事故、財物損壞或服務問題，請在合理可行的情況下盡快通知我們，以便調查及補救。
在法律允許的範圍內，我們不對純粹間接、相應而生或商業上的損失負責；但本條款不排除或限制我們因疏忽導致死亡或人身傷害的責任、欺詐責任，或任何依法不能排除或限制的責任及消費者權利。第三方獨立服務商須對其自身行為負責，而我們仍須對自身行為及疏忽負責。
我們授予你有限、個人、不可轉讓及可撤銷的權利，在支援的裝置上使用本應用程式作個人預約用途。你不得干擾保安功能、嘗試未經授權的存取、冒認他人、提交虛假預約、上載非法內容，或把應用程式或服務用於商業轉售。
應用程式可能因維護、保安或網絡問題而暫停。在沒有網絡時建立的申請，在成功送達我們的伺服器之前，不視為我們已收到，亦不會為你保留時段。
如帳戶涉及欺詐、濫用、嚴重安全風險、違法行為或重大違反本條款，我們可在合理及相稱的範圍內暫停或終止你使用本應用程式。除非法律、保安或調查需要不容許，我們會說明原因並提供聯絡途徑。終止帳戶不影響已產生的付款、退款、投訴或法定權利。
你可透過 WhatsApp、電話或電郵提出投訴，並請提供預約編號。投訴由專人處理，我們會盡快確認收到並作出回覆；如需較長時間處理，我們會說明原因。
我們可因法律、服務或系統變更而更新本條款。更新版本會列明日期，並只適用於更新後提交的預約；如變更會對已確認的預約造成重大不利影響，我們會另行通知並取得所需同意。本條款的中文及英文版本如有不一致，以中文版本為準，但不影響你依法不能被排除的權利。
本條款受香港特別行政區法律管轄，香港法院具有非專屬司法管轄權。這不妨礙你向有權處理消費、私隱或其他法定申訴的機構提出投訴。
PsyBridge Medical Services Limited（樓梯易 StairEase）
客戶服務電話及 WhatsApp：6916 5194
電郵：silverblossomshk@gmail.com
StairEase (樓梯易) · PsyBridge Medical Services Limited · Last updated 15 September 2026
These Terms apply to the StairEase (樓梯易) app and to every service requested or confirmed through it.
StairEase (樓梯易) is a trading name of PsyBridge Medical Services Limited. In these Terms, "the Company", "we", "us", "StairEase" and "樓梯易" mean PsyBridge Medical Services Limited. "You" means the person using the app, making a booking, or acting for the service user.
Customer support: phone or WhatsApp 6916 5194; email silverblossomshk@gmail.com.
You must be at least 18 and able to enter into a contract. Before you submit your first booking, the app asks you to confirm that you have read and agree to these Terms and the Privacy Policy. Each booking is governed by the version displayed when it is submitted.
If you book for an elderly person, a patient, a minor or anyone else, you confirm that you have the agreement of that person or of their lawful guardian or authorised carer, and the authority to give us their information. The service address must be in Hong Kong.
You may sign in with Apple or Google. You must protect your device and sign-in method and must not allow anyone else to use your account without authorisation. Tell us promptly if you suspect an unauthorised sign-in or booking.
You must provide accurate and complete name, contact, address, health and service information. We may decline or stop a service if inaccurate or missing information causes delay, prevents the service or creates a safety risk. This does not reduce any responsibility we have for our own negligence.
We provide or arrange powered stair-climber assistance, medical-appointment escort, home cleaning, appliance repair and wheelchair transport. Unless we state otherwise in writing when confirming a booking, confirmed stair-climber, escort, cleaning and repair services are contracted directly between you and the Company.
If a wheelchair taxi, rehabilitation-transport operator, parts supplier or other independent provider quotes, charges or confirms directly, you may also contract separately with that provider; its identity, price and terms will be disclosed before you confirm. We remain responsible for our own selection, instructions, data handling and negligence.
Submitting a booking form creates a service request. It does not mean we have accepted the request or guaranteed a time. A booking is not confirmed until we complete the information and safety review, issue a final quotation and confirm the service. Each request has a booking reference such as SL-260911-001 (service code, submission date and that day's number).
We may decline a request because of the service area, staffing, site conditions, equipment limits, missing information or safety. If we decline before charging you, you owe nothing. If we have charged you, we will refund you in full unless the refusal resulted from information you deliberately or materially misstated.
Amounts shown during the booking process are estimates calculated from the information you provide. They are not quotations. Prices vary with the day and time of service, the service area, the hours of service, the site and the options you choose. All prices are in Hong Kong dollars. Each Sunday booking carries a HKD 300 surcharge, included in the estimate and the final quotation.
We give you a final quotation before taking payment. If the service time, site conditions or staffing needs change, we may reconfirm the price before you pay. Payment means you accept the final quotation. We never charge an estimate automatically.
You may cancel or reschedule by WhatsApp, phone or email; please give the booking reference. Notice counts from when we actually receive it, in Hong Kong time.
If the service user is unexpectedly admitted to hospital, becomes seriously ill or faces another reasonable emergency, we will handle it flexibly case by case, for example by rescheduling at less than 24 hours' notice or by extending the 2-month rescheduling period, and we may ask for reasonable proof such as a doctor's certificate or hospital admission record. If the service user can no longer use the service (for example after death or a long-term move to a care home), we may arrange a refund at our discretion.
If the service cannot go ahead because Tropical Cyclone Warning Signal No. 8 or above or a Black Rainstorm Warning is in force, it is rescheduled free of charge and not refunded; other events outside our control are covered by section 14.
The Company has the final decision on cancellation, rescheduling, emergency and refund arrangements, and will make those decisions reasonably and in good faith.
Where a refund is due, we make it through Stripe to the original payment method as soon as possible; your bank or card issuer may take longer to post it. Nothing in this section affects rights you have by law that cannot be excluded.
An escort may accompany the service user to and from a healthcare facility, help with registration, collecting medicine and payment, and record a doctor's instructions at your request. Escorts are not healthcare professionals: they do not diagnose, treat or give medical advice, and do not make medical decisions for a patient or their lawful decision-maker.
Before cleaning, point out fragile, valuable, hazardous or specialist items and surfaces. A technician inspects and quotes before any non-emergency repair and proceeds only once you agree; parts, warranty, repeat visits, disposal of old parts and any exceptions are explained before you accept the repair quotation.
You must provide lawful and safe access at the agreed time and tell us in advance about pets, infection risks, building restrictions, the lack of a lift, narrow access, hazardous materials and anything else that may affect the service. Please keep cash, jewellery, identity documents and other valuables secure.
If no one answers, the address is wrong, lawful access is not available, or there is an undisclosed material hazard, we may treat the booking as cancelled with less than 24 hours' notice under section 8.
Upload only the photos and videos needed to assess and provide the service, and avoid capturing unrelated people, identity documents, medical records or other unnecessary information. If media or information concerns another person, you confirm that you have their appropriate consent or another lawful authority.
The Privacy Policy explains how health information, photos and videos are used, shared, kept and deleted. We do not use booking photos or videos for publicity without separate, specific, freely given and clear consent.
We may stop a service immediately if staff reasonably believe that continuing would endanger anyone, damage property or break the law, or if staff face threats, harassment or requests for unsafe work outside the booking. In a medical emergency, staff may call 999, your emergency contact or building management, but do not undertake to provide medical treatment.
Traffic, severe weather, hospital delays, building restrictions, equipment failure, government measures or other events outside reasonable control may delay or reschedule a service. We will tell you as soon as reasonably possible.
If Tropical Cyclone Warning Signal No. 8 or above or a Black Rainstorm Warning is in force during the service time, the service is rescheduled, not refunded: you may move it free of charge to another time within 2 months of the original service date, subject to staff and time availability. If we cannot offer a time within those 2 months, we will extend the period.
If another event outside reasonable control stops us providing a paid service, we will offer to reschedule it; if we cannot reasonably do so, we will give a fair refund.
We provide services with reasonable care and skill and are responsible for reasonably foreseeable direct loss caused by our breach of contract or negligence. Please report personal injury, property damage or service problems as soon as reasonably practicable so that we can investigate and put things right.
To the extent permitted by law, we are not responsible for purely indirect, consequential or business loss. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or any liability or consumer right that cannot lawfully be excluded or limited. An independent provider is responsible for its own conduct; we remain responsible for ours.
We grant you a limited, personal, non-transferable and revocable right to use the app on a supported device for your own bookings. You must not interfere with security features, attempt unauthorised access, impersonate anyone, submit false bookings, upload unlawful material, or resell the app or services commercially.
The app may be unavailable for maintenance, security or network reasons. A request made without a connection is not received, and no time is held, until it reaches our server.
We may proportionately suspend or end your access for fraud, abuse, a serious safety risk, unlawful activity or a material breach of these Terms. Unless law, security or an investigation prevents it, we will explain why and give you a way to contact us. Termination does not affect payments, refunds, complaints or statutory rights that have already arisen.
You may complain by WhatsApp, phone or email; please give the booking reference. A person handles every complaint. We will acknowledge and respond as soon as we can, and if more time is needed we will explain why.
We may update these Terms for legal, service or system changes. The updated version shows its date and applies only to bookings submitted afterwards. If a change would materially disadvantage a confirmed booking, we will give separate notice and obtain any agreement required. If the Chinese and English versions differ, the Chinese version prevails, without reducing any right that cannot lawfully be excluded.
The law of the Hong Kong Special Administrative Region governs these Terms, and the Hong Kong courts have non-exclusive jurisdiction. This does not prevent you from complaining to a consumer, privacy or other statutory body with power to consider it.
PsyBridge Medical Services Limited (StairEase 樓梯易)
Customer support phone and WhatsApp: 6916 5194
Email: silverblossomshk@gmail.com